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We offer our
customers worldwide service if applicable with our local partners.
Below there is the scope of service. Additionally our customers can
contact our engineers by e-mail, phone, fax, modem or mobile. Customer
Support |
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Start-up of lines Qualified service engineers competent
in mechanics, electrics, electronics and processing install and
start up the production lines for you.
Maintenance and Repair Work Regular Maintenance keeps your
lines in good shape and enables uninterrupted and smooth production.
Please ask for our Service Contracts; they will be tailored to meet
your requirements, thereby ensuring maximum benefit for your enterprise.
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Trouble shooting Our engineers either based in Güssing
or Vienna are prepared to bring your machines back into production
within the shortest time possible.
Teleservice and Customer Support Our specialists can be contacted
on the phone, by fax, e-mail or via modem to help deal with your
problems. Our standard extrusion line controls have been equipped
with a modem. Therefore we are also able to communicate with your
extruder via the Internet. This enables us to answer even the most
complex questions within a matter of hours.
Consultation in Process Engineering Our experienced specialists
will resolve your processing problems and will help you to optimize
the process to achieve high product quality and a long lifetime
for your processing units.
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Training Our training programmes
are carried out by experienced engineers during commissioning or in
separate meetings adapted to meet your requirements, offering additional
practical coaching in our test area. The programmes are
Maintenance Training
Service and Repair Training
Process Training
Operating Training |
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