Service and Customer Support
  Worldwide Service
 
         
Worldwide Service   We offer our customers worldwide service if applicable with our local partners. Below there is the scope of service. Additionally our customers can contact our engineers by e-mail, phone, fax, modem or mobile. Customer Support
         

Start-up of lines Qualified service engineers competent in mechanics, electrics, electronics and processing install and start up the production lines for you.

Maintenance and Repair Work Regular Maintenance keeps your lines in good shape and enables uninterrupted and smooth production. Please ask for our Service Contracts; they will be tailored to meet your requirements, thereby ensuring maximum benefit for your enterprise.

Start up
 

Trouble shooting Our engineers either based in Güssing or Vienna are prepared to bring your machines back into production within the shortest time possible.

Teleservice and Customer Support Our specialists can be contacted on the phone, by fax, e-mail or via modem to help deal with your problems. Our standard extrusion line controls have been equipped with a modem. Therefore we are also able to communicate with your extruder via the Internet. This enables us to answer even the most complex questions within a matter of hours.

Consultation in Process Engineering Our experienced specialists will resolve your processing problems and will help you to optimize the process to achieve high product quality and a long lifetime for your processing units.

Maintenance and Repair Work
 
Training Our training programmes are carried out by experienced engineers during commissioning or in separate meetings adapted to meet your requirements, offering additional practical coaching in our test area. The programmes are
Maintenance Training
Service and Repair Training
Process Training
Operating Training
 
         
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